After days of practice and coaching, Nigel was ready. He decided to start with his own account, in case there were unintended consequences. He spread out several notes he used when creating the narrative for the pretext. He worked out several responses and possible counters. He wanted to be ready for anything. Nigel worked on his pretext for an hour before he got the nerve to pick up the phone and dial the account resolution team at Prezelverse Games.

After waiting for about twenty minutes on hold, he heard a couple of audible clicks, and someone picked up.

“Player Support, Alex speaking,” said the voice on the other end of Nigel's phone. For a second, Nigel said nothing.

“Is anyone there?” asked Alex.

Nigel cleared his throat. As he attempted to speak, he realized that he had forgotten to turn on his voice modulator circuit to mask his voice. He was reasonably sure that he didn't sound like a twenty-three-year-old college student. He quickly turned on the program.

“Sorry, I got something caught in my throat,” Nigel said, regaining his composure. “I’m calling because my account got locked by mistake.”

“Please provide me with your name and account information,” Alex requested.

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Nigel provided information on Alan Sommers, his twenty-three-year-old college student persona.

“I see that your account has been locked because two accounts were playing from the same source IP address at the same time,” Alex said.

Nigel was ready to take a big risk. He chose his next words carefully.

“Was the other account Jake Hickham?” Nigel asked.

“I cannot reveal that information unless you answer a few questions. What is your address?”

“701 Front Street in Milford,” Nigel said.

“What is the last four digits of the credit card on file?” Alex asked.

This was an easy one for Nigel since he created Jake’s account and used an online prepaid credit card.

“5115,” Nigel replied.

After a minute of silence, Alex explained that he would need to get approval to get the account unlocked.

“What is your relationship with Mr. Hickham?” Alex asked with a tone of suspicion in his voice.

“Ahh, he’s my cousin,” was the only thing that Nigel thought to say.

“Hold, please,” Alex quickly said.

After a long pause, perhaps two to three minutes, the phone came back to life.

“Mr. Sommers?” said an unfamiliar voice.

“Yes?”

“This is Mr. Chambers, shift supervisor. As an extra measure of security, we require both you and Mr. Hickham to be present on the line before we can unlock either account.”

“Oh,” Nigel responded.

“I have his number on file. I can call him now, if you want?” Mr. Chambers said.

“No, that’s okay. I think Jake is working tonight.”

“All right. Please have Mr. Hickham on the line next time you call,” Mr. Chambers said as he transferred the call to an automated survey.