Weeks goes by and skull as a tl is currently observing the field. "Hello this is cvn how may I help you for today?.". Then a subtitles appear on computers screen and the agent immediately respond "Sure let me just check your phone account in a sec.". Then in a second the ai processed the key words which are highlighted on the screen and it says, bills. Then the ai reflected the bills in front of the agent. "So we have here that you have a previous balance of 45 dollars in your account from your previous bills. So you are expected to have an additional 45 dollars on your upcoming bills. ". Then a subtitles appear on the screen and there they saw a negative words which means an irate caller appear. Then the agent raised his hands and skull went near to it. " Just keep on going if he still insist after two times just put it on ai mode so the ai will talk to him. ". The agent nodded and that happens so he saw that the agent did put it on a.i mode. Skull then laughed and he said thumbs up. " He then clapped his hands and he said unto his team. " We will have a meeting after the shift." So the rest of the agent then nodded and they continue working on shift. Inside skull he said "How is he doing today, is he managing my properties well?. Not long before this, I will once again have my own company. Come to think of it, the salary raise is huge enough for me to build a new created IT company.". Then inside his head a person whom he knows too much, his mother spoke "Good morning dear son, how are you doing on your work.". "Im doing great mom, still working here. Is dad still not around?.". Then a voice appear inside his head saying "Nah, he is still not here. Even I cannot message him. That's it, have a great day. ". Then just like that silence appear inside his head. He then focused himself on his work. The Artificial intelligence on the computer inside the bpo is giving a good feedback into his team. He then went into his desk and there he saw the number of his team. The graphical chart says that the number of calls that they process is great. "Should I ask them if they are still affected by the negative irate callers when they barred them with Artificial Intelligence?". skull nodded and then he tracked the report on his pc. Skull then stood up and went back into the station. There he saw his team once again, some of them are relaxing and some of them are just doing great. "Hello this is cvn, how may I help you today.?", Skull then read the subtitles on the screen and he nodded as he listened into their conversation. He then checked if the agents voice is Audible and it was reflected on screen with a green status. "Sure, let me check the warranty of your phone.". Then the agent processed the call according to the customers needs. "I have checked your account and it says that, the warranty is still active. It says here, you may just go into the phone shop and directly present the phone to their technical support team. Is there anything else?." Then the subtitles appear on the personal computers screen. TL skull then nodded as he listened to them while reading the subtitles. He then roamed once more to observe the liveliness of the field. Then he received a message on his smart phone. "CEO message, a group of bpo leaders will observe you this time. Dionfhel D. Cuynos team send us a great feedback, we are expecting great from you two. If they agreed on terms on this centralized bpo concept of you then it would be a great work for you two. Don't waste this opportunity, and give them the idea of what will happen if we centralised the bpo industry.". Then skull said to himself "By all means, you already know what centralized is. They can work inside their house and office if they like, they can shift their schedules and transfer to the account which they prefer too. They can adjust whenever they want. Great boost to you billionaires. Anyways, I still have this urge to develop an even more great technology.". Skull then went back to his table and sat there comfortably he then listened to the liveliness of the field. After an hour, his previous tl then escorted the group ceos to observe how Artificial Intelligence work on their field. They roam into stations and observe. They saw the subtitles on screen and they listened on how they communicate into them, some of the tls then explained the work of Artificial intelligence and the voice status on the screen. Most of the Ceos then observed on how they process the calls. Then some of the ceo then checked the tls pc and there they saw a great number of calls being processed. They saw the difference of the previous work flow and the current workflow of the bpo industry. One of the ceo then spoke "Good thing that there is this subtitles reflected on the screen. I could easily understand the flow of their conversation." a tl then nodded. Meanwhile skull is on the sideline waiting for the positive feedback of the ceo leaders. One of the ceo then went to skull and asked "You insisted on making the entire bpo industry in this place be centralized?. Why is it ?" Skull then nodded "To minimise the so called loss in man power I guess, and to provide competitiveness to you all ceos. Industry is boring if there is no competition. Plus have you see their profile picture. Agents could see the available account that the two companies have. That way they would be able to adjust as flexible as it is to their line of works.". The ceo then smiled and he says "So you mean, the other ceo could jest me by saying, one of my employee just transferred to his company?.". Skull then nodded and he said "Maybe, but the you know being centralized could create this so called industry major league. ". Then the ceo realized the competition that he insisted and he nodded "Competition, Leagues. Artificial Intelligence is a big deal plus the centralized system. I will immediately inform that to your ceo and approved this type of idea. Thanks young lad, I'll make it sure to be in touch of your so called innovative ideas.". Skull then smiled and he said "Thanks".

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