Novels2Search

S3.Chapter6. I'm Zero Again

While the little one is enjoying his now so called billionares life, skull by himself is now on a so called new territory. By his own, he is doing some calls. "Hello this is Hysl, how may I help you?." Skull spoke then the caller said "I just want to make a room reservation on this place called Shiexa. I'm currently driving on a car and I cannot talk to you properly.". So skull answered "Sure let me just check if there is a vacant hotel for you, you said Shiexa right.". The caller then added "Yes, If you may, can you make it sure that it would be a smoking room.". Skull then typed at his full capacity and checked if there is a smoking room available near the shiexa called place. He then said inside him "Like I know where xiesa is. This is an old model setup of bpo industry. Should I enhance this by myself when I become a high ranking official in this company. Afterall, I have to feed my self first. High salary work is the best way for me to survive in this world.". So skull process the call and searched for a vacant room. "So I have here Mayahe Inn, they do have this so called smoking room. You will have a king size bed, free fridge, a TV flatscreen with free WiFi and well ventilated room, for just 150 dollars. Do you want me to me reserve this room for you?.". The caller then spoke "Sure, please do it right now. ". Skull then asked "To make it sure your name is Caeins Sherds, right?.". "Ehm...". the caller answered. Then skull asked "Is it for one person or not?.". "For one."."Can I have your 6 digit number please.". "090909.."."Thanks.. that's it.. As a process let me just confirm the reservation.. You will have a reservation on mayahe inns, under your name Caeins Sherds with one bedroom payed via Visa card. For Confirmation a message has been send in your mobile phone. Thank you for choosing Wandehehe Corp.". The caller then answered by saying "Thank you so much.". The phone call then ended and skull received and process another call. It was his 4th call for the night. He then pressed something on his Avata Phone and he then took his break, stood up from his sit and on his computer screen a large message says "ON BREAK". Skull then went for a rest room to wash his face to protect himself from radiation. Skull then saw his image reflected on screen. "Not bad from being robbed out of my property. Well done, a new work experience from me. Handling calls and receiving reservations. I have 15 minutes to rest before I continue on doing some calls." Skull then went back into the employees lounge and there he saw lots of employees like him. "Hi skull, how was the call?.". "I processed 1 transaction out of 3 calls. I still have to meet some quota so that our team could handle the numbers.". "Great", said by the other employee . Skull then added "But hey, don't you think we can enhanced the processing of this company into something that is much more faster than it can be. You said you are an IT right?.". The person then was outspoken of such question then he added "About that, you mean?. Using our Skills in upgrading the work flow of this company?.". Skull then nodded for he knows that doing this type of work is a drag. "How?". Skull then added like "When we receive calls, sometimes we don't hear them so properly because they are murmuring. We tend to irritate them because of this, which makes us feel uncomfortable. Why don't we use Ai on the computers screen so that we could see the subtitles of what they are trying to say on call. Then instead of searching it on hands, why don't we use voice command so that the AI would immediately search for what they needed and we as a teller would just talk to them like a normal person. The rest should be done by us, specially this so called money transactions. See, how easy it is for us to process such workplace if we use our profession.". The person then was outspoken, he then added "The problem is, our voices and so called innovations are not heard by the ceos of this company. Afterall we are hired to do some calls.". Skull then snapped his fingers saying "What a shame. Then let's do our best together so we could share this information to them. That way we could be of help to the ceo in some other ways. Unknown to the person whom skull is talking too, skull is using his smart glasses on his calls. During his call, an auto translate and subtitles will always appear on his glasses during calls. That way there is no misinformation during the calls. After 15 mins, skull went back to his station and there he pressed something on the avata phone, then on his computer screen appears "Resume", "Ring...ring...ring...ring.." The phone call then was resumed. "Hello, this is Hysl how may I help you.?" said by skull then on his smart glasses appear a subtitles of the conversation between him and the caller. So skull just read the conversation and he already understood where the call is going through. Then skull typed on his computers keyboard and search of the place where the caller wants to stay. Then in just few conversations, skull is able to process the call smoothly. Inside him skull said "Plus One.". Then skull waited for another incoming call while sitting on his chair waiting on his station. Life in BPO is not an easy task for simpletons unless you work smart. Beside him, there lies his friend call "Dionfhel Cuyno. He is an IT like him. He knows he isn't sharp as usual but he is still an IT like him. He likes him very much cause he constantly create mistake. "Dionfhel how was your call?.". "Skull it wasn't good, I am having a hard time on hearing their words.". "You know why, that's why I like you, and you still process the call.". "I wish I am on IT field related work.". Skull then spoke "How about I ask you a question right now. How will you enhance this work set up?.".Dionfhel then took his time and think "If I could then, maybe I could change this head phone and somehow add some voice enhance method on the computer system so I could check wether my voice is enough for the caller to be heard. Maybe some alert saying "Speak more loudly". Skull think about it and then he said "Perfect, nicely done, dionfhel cuyno. You really made my day this time. What else?.". Dionfhel then added "As you know, we cater several race, We have this several linguistics and vocal slangs. ". Then a ringing of call suddenly appear. "Wait for a second skull I have some call.". "Go for it." said by skull as he waited for his call, after a minute or two, skull finally received his new call. The two catered their calls and did it splendidly. Skull then relaxed on his phone and catered dionfhel, "So what was that again?." Dionfhel Cuyno then added " Oh the slang, so since we are IT, why don't we add an AI on the system, though it is funny, why not we include their race so we could immediately identify who are we talking to, they have this so called different genes and personality, it is a part of our duty to understand their personality.". "So you mean, we should add on the screen, he is a nigga. Then if he is a nigga then he have this different personality. Then if we cater white people, then we would immediately choose the type of personality are we going to use on talking to them.". Dionfhel added "We could also try to enhance our professional skill by mimicking the way they talk.". Skull broke out in laughter as he realized how funny dionfhel was then he saw dionfhel laugh too. "I would agree on your first proposal not on the later one.". Suddenly their supervisor appear behind them "Whats up guys.". Then the two stopped their chitchat and focused on their work.

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