As a replacement, let me tell a short story about my work life these days
....
I'm currently an Customer Supporter. My role is helping my company product team connect with the customers. These days, I'm tagged with the onyx team and salmon team.
"Onyx" in my language have a character of "tiger" so onyx team's girls love to use a smiling tiger emotion in their work chat(however, the males use vampire icon, I don't understand their logic) and some of them even dry their hair in onyx color with a little pink. That is so cute don't you think? My company following Northern Europe culture so it's very open and friendly. Obviously, that make me having a good impression for onyx team
Salmon team, on the other hand, feel a little more unfriendly despite staying in the same floor as my team. They are made up by young generation with young egos so it's hard to communicate with other teams with higher average age than them. As a fact, I don't really notice about them.
However, things changed in one days, with just a small event.
It just a normal day like other day when both team realize they has made mistake. Maybe not both team
Things started with onyx complained with us "we did everything customer request but he keep complaining". So we checked the issue. Thing like this:
-Customer: can you make the table smaller? And the flower pot too?
A case of theft: this story is not rightfully on Amazon; if you spot it, report the violation.
-Onyx: Gave a smaller version
-Customer: The size is perfect but you make it look fake, please make it more real
-Onyx: Gave customer a more real version but somehow the flower pot and table even bigger than the first version when customer first complain
-Me back then: what the hell did the Quality Check team do? Should I reject this and have them redo it?
-My seniors: Stop it. Just send it to customer. Your position don't have the right to reject it
-Customer (after receiving their products): Crying on the mail, We just received your mail, why is it so big? It's too big you know? Sad [https://www.royalroadcdn.com/public/smilies/sad.png] please fix it urgently
-Onyx: Guys! Say something! Customer say it's too big so we already made it bigger. Why the hell must they keep complaining?
-...
Then let come to Salmon team for now
-Salmon: Hey guys! Please send customer this product, there was mistake in the previous one
-Us: ok! But why don't you wait for customer correct request?
-Salmon: we can't do something like that. This is our mistake so we have to fix it as soon as possible
.....
In my company, when our products have errors, we will fix it for free and no extra charge to customers, obviously. However, the editor who do the work will be paid for this additional work. To be counted and paid, they reported this to us and we will create a special order on our system to paid for them. The more time we have to make request, the more loss the company have to take. However, the editor who make mistake in the first did not get penalties. This is a serious loop hole that will weaken our company. I wonder why our company still not fix it?
In this case, Onyx team make the Customer request another correct order for them, which is some money for their team member despite the one at fault. With it, they lost my good impression for them.
On the other hand, Salmon team who send their products correction without the need of customer' s correct request, a sum of money for fixing their own mistake, earn my good impression for their responsibilities for their work and for the company too.
After all this, I realized I'm more obsessed with the right than i thought
Will you feel the same as me?